Refund policy

​Return and Refund Policy

​Last Updated: June 27, 2026

​At The Quilted Sailor, each item is handcrafted with care using repurposed materials. Due to the unique nature of our products, all sales are final. We do not accept returns, exchanges, or issue refunds once an order has been placed and shipped.

​Why We Have This Policy

Because our products are made from repurposed military uniforms, each piece may feature unique variations, textures, or history. We take pride in the craftsmanship of every bag and pouch, and by maintaining this policy, we can keep our focus on creating high-quality, custom gear for you.

​Damaged or Defective Items

While we do not offer returns or exchanges, we stand by the quality of our work. If your item arrives damaged or there is a significant defect caused by our production process, please contact us at [Jasminelrivera96@gmail.com] within 48 hours of receiving your package.

​Please include your order number and clear photos of the issue.

​We will review your case individually to determine the best resolution, which may include a repair or a replacement at our discretion.

​Your Responsibility as a Buyer

To ensure you are happy with your purchase, please review the product description, dimensions, and photos carefully before completing your order. We provide detailed measurements and imagery to help you make an informed decision.